Accountability

We save taxpayers millions every year
Learn more...

Appraisal Expertise

Top-notch state-certified appraisers
Learn more...

Cutting Edge Technology

Data you won´t find anywhere else
Learn more...

Customer Service

Office wait times less than three minutes
Learn more...

Going Green

Our hybrid fleet saves money and the environment
Learn more...

Certificate of Excellence

In Assessment Administration
Learn more...

Search:   ocpafl.org  |  All Web

OCPA Named Customer Service Team of the Year

ORLANDO, FL – May 21, 2019 – The Orange County Property Appraiser’s Office (OCPA) has been named Customer Service Team of the Year, and has received a Gold Stevie® Award for excellence in the 17th Annual American Business Awards. The office was recognized for pioneering multiple outstanding programs.

More than 3,800 nominations from organizations in virtually every industry were submitted this year for consideration in a wide range of categories. Judged by some 200 professionals worldwide, the Stevie Awards are nicknamed for the Greek word meaning “crowned.” The awards will be presented to winners this summer.

“With a 99.8% satisfaction score, the customer service team at OCPA has changed the culture of the entire organization, showing all OCPA staff the importance and effectiveness of excellent service to taxpayers,” said Property Appraiser Rick Singh, CFA. “Since I took office in 2013, we have been committed to leveraging technology, educating the community, and effectively distributing meaningful information to property owners. Our entire agency supports these efforts and takes great pride in offering excellent service to the residents in our community.”

“The nominations submitted to the 2019 American Business Awards were outstanding. They illustrate the continued vibrancy of innovation and high level of achievement across the American economic landscape,” said Michael Gallagher, president and founder of the Stevie Awards.

OCPA won top marks from the judges for their customer satisfaction metrics, labor efficiency, and a combination of ambitious, innovative programs implemented by the department, including customer satisfaction, labor efficiency, outreach programs, and compliance initiatives.

Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at StevieAwards.com