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Rick Singh Report

2020 Property Tax Savings Expo

Are you an Orange County homeowner? Do you need to file for Homestead Exemption on your property? Are you unsure about what money-saving benefits are available to you?

Great news! Orange County Property Appraiser Rick Singh, CFA, and his team are hosting an exciting new event to educate homeowners on how to save money on their property taxes.

Join Orange County Property Appraiser Rick Singh, CFA and his team for an informational expo to:

  • Attend an educational seminar on money-saving exemptions
  • File for your Homestead Exemption before the March 2 deadline
  • Understand how to access valuable information about your property through the OCPA website by attending a Web Demo

The Property Tax Savings Expo is free and open to the public.

Join us on February 15, from 10:30 a.m. to 2:30 p.m., at the Downtown Orlando branch of the Orlando Public Library.

Space is limited! Register today to reserve your seat.

Homestead Exemption Deadline

The deadline to file your homestead exemption is March 2!

Don't delay - beat the deadline by filing online, in our office, or onsite at the Property Tax Savings Expo.

Homestead Exemption saves homeowners an average of $750 per year in property taxes on their primary residence.

Limited-income senior, veteran, and other special exemptions are also available to those who qualify.

OCPA Rolls Out New Technology for 2020

The Orange County Property Appraiser's office is entering the new decade armed with high-tech Artificial Intelligence (AI) tools.

The recent additions to OCPA's technology lineup include:

Customer Field Survey Tool

OCPA's new cloud-based, AI-powered customer service survey offers ourfield appraisers a convenient way to gather customer feedback on the platform of their choice. The five-second survey is available on several user-friendly channels, including QR code, text message questionnaire, SMS link, and email, and is offered in eight languages. The program was developed completely in-house, and will help OCPA leadership identify new opportunities for staff.

The OCPA Chatbot

OCPA recently added a conversational chatbot to its award-winning website.The chatbot - featured as "Ask Rick" to customers - has engaged in nearly 2,000 conversations since its launch in mid-December. The chatbot can answer questions and direct customers to pages on OCPA's website for more information. If the constituent has a more complex situation, the chatbot flags a trained staff member to take over the conversation in order to provide more specialized care.

State-of-the-art Financial Solutions

OCPA's finance management team has adopted an AI-based system to automate fiscal tasks. The program, which utilizes machine learning to efficiently code and sort funding requests, assists the agency's financial team with invoices and approval processes. Leveraging this state-of-the-art technology to clarify and expedite transactions facilitates the agency in its responsible stewardship of taxpayer funds.

Market News

With the Homestead Exemption filing deadline looming (March 2), we recently studied the history of filing - whether in-person or online. The number of exemptions filed annually has risen, likely due to new home construction and increased sales in a hot market. But the filing methods show that more and more filers are using our online options. The number of applications filed in person has remained somewhat flat since 2016, so it seems there will always be a segment of taxpayers who prefer a more personal interaction.

What do you think? Are you more inclined to conduct these kinds of transactions in person, or do you prefer to take advantage of online opportunities? Head over to the corresponding post on our Facebook page and share your thoughts in the comments. We are always looking for more information to better serve our constituents.

Swearing In Ceremony

Congratulations to Orlando Mayor Buddy Dyer and to the City of Orlando for a wonderful Oath of Office Ceremony. Dyer joined The Honorable Tony Ortiz, District 2 Commissioner, and The Honorable Patty Sheehan, District 4 Commissioner, to renew their oaths of office. The Honorable Bakari F. Burns was also sworn in for his first term as District 6's representative.

OCPA in the Community

This month, our staff joined the community in a number of celebrations and educational events where we assisted taxpayers with property-related questions and explained available services and exemptions.

Lake Nona Regional Chamber of Commerce Breakfast - January 9

12th Annual Orlando Home and Garden Show - January 11

'Welcome to a New Era in Orlando' presented by the National Association of Hispanic Real Estate Professionals of Central Florida - January 12

34th Annual MLK Commemorative Luncheon - January 17

Martin Luther King Parades - January 18 & 20

Future of Orange County Transportation hosted by the Hispanic Chamber of Commerce Metro Orlando - January 23

The 2020 Chinese New Year Gala presented by the Greater Orlando Chinese Professionals Association - January 25

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