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Rick Singh Report

Center For Digital Government Award

OCPA is proud to announce that we were recently honored with two prestigious awards from the Center for Digital Government for our technological advancements: a Project Experience Award in the County Government category; and a 2020 FUTURE READY AWARD, sponsored by Google Cloud.

The awards are judged on criteria that includes citizen experience and feedback, impact, and innovation. Four of our technological tools stood out to judges for their pioneering implementation and benefit to the office’s service. These technologies included:

  • The Field Appraiser Survey Tool (F.A.S.T.), OCPA’s new cloud-based, AI-powered survey tool offers field appraisers a convenient way to gather customer feedback on the platform of the customer’s choice.
  • The ‘Ask Rick’ Chatbot uses artificial-intelligence-based conversational analysis to offer constituents a convenient way to search the website and gain answers to frequently asked questions.
  • The OCPA App provides important information to constituents on the go. Taxpayers can access important news about the agency, register for upcoming events, and engage with the office at signature events through the polling and live feed features.
  • OCPA’s website offers several interactive tools and a searchable database that allows constituents to find the exact information they need. The website hosts a wide variety of tools and data on an easy to use, convenient platform.

These awards are more than just bragging rights. They represent the dedication OCPA’s staff shows to our constituents every single day. It’s wonderful to have our mission and accomplishments recognized with such prestigious awards. We look forward to continuing to raise the bar for exemplary service higher and achieving more every year.

OCPA technological advancements were highlighted multiple times throughout the ceremony - click the video below to see the recognition received by our agency on a national stage.

Hispanic Heritage Month

Hispanic Heritage Month runs from September 15 to October 15 and celebrates the histories, cultures, and contributions of those whose ancestors came from Spain, Mexico, the Caribbean, and Central and South America.

More than a quarter of the Orange County Property Appraiser's office (OCPA) self-identifies as Hispanic, a few of whom are featured below. Many of these representatives are bilingual and assist us in serving Orange County's large Spanish-speaking community.

Follow us on social media (Facebook, Instagram, LinkedIn, Twitter, and YouTube) to learn more about these team members, their achievements, and OCPA's dedication to diversity.

Food Giveaway

Help us spread the word! Families in need can receive free food on Saturday, October 10, at Christ the King Episcopal Church in the Azalea Park area. We welcome our neighbors facing financial challenges to stop by and collect a bag of food - no questions asked.

Please note: the event will provide free food to our community from 8:00 to 10:00 a.m., or while supplies last. Food distribution will be contactless - families simply need to drive up and a staff member will place the food in the trunk of their car. A vehicle is required, no walk-ups, please.

Educating the Community Virtually

In early September, Rick Singh presented information on Orange County's real estate market to members of the Institute of Real Estate Management. Rick delivered valuable insight via Zoom to a group of 50 industry professionals. Although we miss meeting with constituents face to face, it's great to connect online.

School Supply Drive

OCPA delivered dozens of boxes and bags full of school supplies to the children served by the Coalition for the Homeless of Central Florida.

All in all, our team virtually gathered over 120 items totaling nearly $1000! We are so pleased to help these students start the school year with the tools they need to be successful.

We are so grateful to our staff for going the extra mile to help these students start the school year off with the right supplies. By virtually donating backpacks, binders, loose leaf paper, and more, our team members have gone above and beyond to ensure our next generation can be successful. We're proud to work with individuals who clearly care so much about supporting their community, and look forward to participating in future events alongside them.

Census Deadline Extended

The Census Bureau has extended the deadline to submit surveys to Monday, October 5. The plan to go door-to-door was delayed due to the coronavirus, but they are still accepting surveys online.

The census is so important to our community, state, and nation. It helps our interests be fairly represented in congress, and determines funding for important county resources. Submitting your survey is incredibly easy, and only takes a few minutes. Visit for more information and to file your information online!

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