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Certificate of Excellence

In Assessment Administration
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Accomplishments Under Property Appraiser Rick Singh, CFA

  • Appraised more than 462,000 properties and over 61,900 tangible personal property (TPP) accounts for the 2019 preliminary tax roll.
  • Captured over $4.5 billion in new construction value and attributed neighborhood-level market trends to reach a total market value of $208.2 billion, as of June 2019. 

  • Received approval from The Florida Department of Revenue for the 2019 Orange County Preliminary Tax Roll on July 29, 2019.

  • Returned a total of $1 billion in value to the Orange County tax roll since 2013 through various compliance initiatives such as TPP auditing and homestead fraud investigations.

  • Acquired ultra-high-resolution aerial imagery to ensure field appraisers are able to assess hard-to-access property more accurately.
  • Implemented a drone program that allows specific field appraisers who are licensed drone pilots to capture data via drone technology to further assist in documenting structures in hard to reach or newly developed areas.

  • Developed a unique OCPA app to deliver up-to-date information on signature events and agency resources to a broad audience of Orange County residents.
  • Reduced the carbon footprint of field visits through the use of hybrid vehicles, saving taxpayers an average of $100,000 per year.
  • Received some 70,000 calls on the Customer Service phone line over the past year. Customers experience an average hold time of 39 seconds, which is below the industry standard of two (2) minutes.
  • Provided excellent in-house customer service by ensuring that customers wait less than two (2) minutes on average in our lobby.
  • Received an overall customer satisfaction rating, based on more than 2,292 kiosk survey responses, of 99.8 percent.

  • Processed nearly 17,300 exemptions applications for the 2019 tax year through the online E-File process, saving time and money for both the agency and property owners.
  • Rolled out nearly 30 temporary satellite offices encouraging residents to file for homestead exemptions and to facilitate processing other documents.
  • Awarded to Rick Singh, the Ian McClung International Award, given by the International Association of Assessment Officers (IAAO), is the highest achievement within the global assessment community.
  • Earned the Certificate of Excellence in Assessment Administration (CEAA) from the prestigious International Association of Assessing Officers (IAAO).
  • Recognized as Customer Service Team of the Year and received a Gold Stevie® Award for excellence by the 2019 American Business Awards.