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Accomplishments Of The Orange County Property Appraiser

Coronavirus Response

In February 2020, OCPA developed a crisis response system with tiers of reactionary and precautionary actions to prepare for the potential spread of the coronavirus to Central Florida.

  • OCPA’s lobby closed to visitors on March 16.
  • The ‘Ask OCPA’ chatbot allows staff to digitally aid constituents.
  • Team fully deployed to work remotely with minimal service interruption to taxpayers.
  • Appraisers employ desktop methods of inspection to continue operations remotely.
  • Deadlines extended for those filing TPP tax returns and income and expense surveys.
  • Coronavirus resources webpage launched with medical services map.
  • Informative webinars created to continue connecting with taxpayers digitally.

National and International Recognition

An award-winning agency, OCPA has received national and international recognition for expertise, leadership, and services.

  • Gold Stevie: Organization of the Year (2020)
      For overall excellence in a small government agency
  • Silver Stevie: Achievement in Customer Service (2020)
      For exceptional metrics, and citizen-centric program
  • Bronze Stevie: State of Orange County Real Estate Event (2020)
      For outstanding achievement in a community educational event
  • Bronze Stevie: Outreach Programming (2020)
      For reaching out to the community in unique and meaningful ways
  • Project Experience Award (2020)
      For pioneering implementation of technological tools to benefit the offices’s services
      For innovation, process changes and harnessing emerging technologies to solve problems
  • Gold Stevie: Customer Service Team of the Year (2019)
      For innovative outreach and notable labor efficiency
  • Ian W. McClung International Award (2018 and 2019)
      Awarded to Rick Singh (2018) and Terry Taylor (2019) for leadership in the appraisal industry
  • Certificate of Excellence in Assessment Administration (2016 & 2018)
      Earned by less than 1% of assessment agencies worldwide
  • Digital Experience Award (2018)
      Transparent and innovative communications with constituents
  • Public Information Award (2016)
      For targeted messaging and engagement programs and tactics

Appraisal Excellence

At the core of our business, OCPA determines fair and accurate assessments of all real and tangible personal property across Orange County with expert accuracy.

  • Recovered $1 billion in value to county tax roll through compliance initiatives.
  • Appraised $1 trillion in market value for Orange County since 2013.
  • Successfully defends 99.9% of valuations at Value Adjustment Board appeal hearings.
  • Returns unused budget funds to the county every year.
  • Passed all independent financial audits seven years in a row.
  • First in Central Florida to implement a $15/hour wage.
  • 1,000 years of combined appraisal experience across the agency.
  • Over 120 designations earned by staff members throughout the agency.

Customer Service

Serving and educating the community is central to the culture of OCPA. We are available and accessible to our constituents in person and on many platforms.

  • 99.8% customer satisfaction rating based on feedback collected in our lobby.
  • Constituents on the phone wait about 39 seconds.
  • Guests visiting the office only wait minutes in the lobby.
  • Seasonal satellite offices bring services to neighborhoods.
  • Veteran satellite offices aid veterans in Orange County.
  • The Field Appraisal Survey Tool (F.A.S.T.) makes submitting feedback quick and easy.
  • File for exemptions online thanks to OCPA’s paperless e-file system.

Community Outreach

OCPA’s robust outreach programming brings information to taxpayers in neighborhood and community gatherings. 

  • Staff members have connected with taxpayers at over 1,000 event.
  • The OCPA App delivers up-to-date information to Orange County resident.
  • The Holiday Lights Campaign helps residents enjoy festive decor across the community.
  • Social media allows OCPA to instantly share news and information when neede.
  • The State of Orange County Real Estate offers important updates and brings the community together.
  • Tree Seedling Giveaways encourage a greener lifestyle and conservation.
  • Charitable giving helps staff give back to the community we serve.

Dedication to Leveraging Technology

Cutting-edge technology allows OCPA to better serve the community though expanded communication channels, increased accuracy in appraisals, and efficiency in operations.

  • OCPA’s paperless initiative allows taxpayers to file exemptions online.
  • A fleet of hybrid vehicles allows the office reduce emissions and save money.
  • Drones program helps field appraisers capture high-quality data quickly.
  • Field Appraisal Survey Tool (F.A.S.T.) collects feedback conveniently.
  • The ‘Ask OCPA’ chatbot uses artificial intelligence to digitally aid constituents.
  • Ultra-high-resolution aerial imagery collects assets for real property assessment.
  • Survey123 allows staff to assess property damage rapidly after a natural disaster.

Market Value Growth and Tax Roll Management

Determining and delivering an accurate tax roll is central to the financial wellbeing of Orange County’s residents. Jurisdictions determine millage rates based on this critical information.

  • OCPA expertly assesses the most unique county in the world.
  • Total market value now tops $220.1 billion for the first time.
  • Market values increased for all 13 municipalities in Orange County in 2020.
  • Commercial market value rose to a historic $103.8 billion in 2020.
  • OCPA’s TPP team managed 60,000+ accounts and $15.9 billion in value in 2020.
  • Residential market value increased to $100.4 billion in 2020.
  • Residential field appraisers conducted 108,210 field visited in 2019.
  • First in assessed property value per employee and budgeted dollar.