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Center for Digital Government Award - FUTURE READY AWARD (September 2020)

OCPA received a 2020 FUTURE READY AWARD, sponsored by Google Cloud, from the Center for Digital Government.

In its inaugural year, the 2020 FUTURE READY AWARD recognizes jurisdictions that are, “laying the foundation for the disruptive and converging forces that are shaping an uncertain future -- through technology or process changes; innovation; engagement with partners; and by harnessing emerging technologies to solve problems,” according to the CDG. OCPA is one of only three honorees to receive this recognition.

Center for Digital Government Award - Project Experience Award (September 2020)

OCPA was honored with a Project Experience Award in the County Government category from the Center for Digital Government for our technological advancements.

The award is judged on criteria that include citizen experience and feedback, impact, and innovation. OCPA's technological tools stood out to judges for their pioneering implementation and benefit to the office's service.

Gold Stevie® - Organization of the Year - Non-Profit or Government - Small (May 2020)

Orange County, Florida encompasses a complex and diverse real estate market, posing a unique challenge to the staffed tasked with fairly and equitably assessing the value of real and tangible property in the region. To meet this challenge and assist the county's constituents, the Orange County Property Appraiser's office implemented several effective process improvements in 2019. By adopting innovative -often technological -advancements, the agency serves the county with a high standard of excellence.

The new initiatives and process improvements include the agency's compliance initiatives, a drone program, superior hurricane response tools, Prius fleet, constituent communications strategy, and more. OCPA's dedication to leveraging technology and education to better serve constituents has been extremely successful. Reflected in surveys and through quantitative feedback, constituents are consistently complimentary of the professionalism, expertise, and service they experience when interacting with OCPA.

Silver Stevie® - Achievement in Customer Satisfaction (May 2020)

In 2019, OCPA achieved an overall customer service satisfaction rating of 99.8%, a 39-second average hold-time serving more than 70,000 phone customers, and a 1 ½ minute average wait-time serving customers in the lobby. The agency also reached the $1 billion mark in value returned to the tax base through fraud compliance and audits. And thanks to the agency's commitment to training and professional development, OCPA staff collectively reached 1,000 years of appraisal experience and 110 official certifications or designations.

Bronze Stevie® - Community Engagement Event - The State of Orange County Real Estate (May 2020)

Annually, OCPA presents The State of Orange County Real Estate to report on the county's growth in market value. Attendance has more than doubled in just 4 years and, in 2019, more than 1000 guests attended. During the event, Host and Property Appraiser Rick Singh delivered a data-rich presentation on the growth and value of Orange County and led a panel of experts in a discussion of economic trends for the region. The State of Orange County Real Estate is produced entirely in-house by existing staff to better inform constituents.

Bronze Stevie® - Community Relations - Outreach Programming (May 2020)

As Orange County continues to grow, the office seeks creative ways to connect to taxpayers through communications and outreach programming. OCPA is committed to developing deep and meaningful relationships with taxpayers by educating the community on services and benefits available, like exemptions that reduce property taxes. OCPA devotes a considerable amount of time, talent, and resources to connecting with the community, participating in more than 1,000 outreach events since 2013.

IAAO - Ian W. McClung International Award (September 2019)

Terry Taylor, OCPA's Director of Residential Real Estate Assessment, has been recognized by the International Association of Assessing Officers with the Ian W. McClung International Award and the Instructor of Excellence Award.

Terry was awarded these distinctions for his dedication to furthering the international appraisal industry and his demonstrated commitment to educating the next generation of appraisers.

2019 American Business Awards - Gold Stevie® Customer Service Award (May 2019)

OCPA has been awarded a Gold Stevie by the 2019 American Business Awards - The Stevie Awards - AND recognized as the “Customer Service Team of the Year”!

With 3,800 nominees in the running for an award, it is an honor to be recognized for our dedication to serving Orange County.

OCPA won top marks from the judges for our customer satisfaction metrics, labor efficiency, and for pioneering multiple outstanding programs, including community outreach, satellite offices, and our compliance initiatives that have collectively returned $1 Billion to the tax roll since Rick Singh took office in 2013!

Center For Digital Government - Government Experience Award - (October 2018)

The Orange County Property Appraiser’s Office was recognized by the Center for Digital Government with a Government Experience Award for effective use of online strategies to support meeting constituent needs and community outreach. The Agency was specifically honored for its outstanding website , hosting satellite offices during peak citizen engagement months, and for holding Signature Events like the recent “State of Orange County Real Estate.”

“We are deeply honored by this recognition and proud that our ever-evolving outreach strategies continue to reach Orange County’s constituents,” said Singh. “It is important that government keep pace with private industry in communicating through technology to meet and exceed the expectations of our highly skilled users.”

IAAO - Ian W. McClung International Award (September 2018)

Orange County Property Appraiser Rick Singh, CFA, was awarded the 2018 Ian W. McClung International Award by the International Association of Assessing Officers (IAAO) for his exemplary leadership in developing valuation professionals around the world. Mr. Singh was chosen to receive this award for “Theme Park Valuation,” a presentation made in October 2017 at the IAAO International Symposium during which he shared the methods, techniques, and magnitude and importance of fair and equitable assessments of theme parks.

“I am honored to receive this distinction and humbled by the nomination,” Singh said. “To be recognized on a world stage for my commitment to the profession is deeply gratifying. I salute the leadership of the IAAO for sponsoring the annual awards that encourage all of us in our quest for excellence in property appraisal, assessment administration, property tax policy and related disciplines.”

Named after Ian W. McClung, a Canadian who served as IAAO’s 48th president and was a strong advocate for IAAO’s international presence, this award is presented to an IAAO member whose efforts have improved the development of valuation professionals around the world and encouraged the advancement of the assessment community in a global environment.

IAAO - Certificate of Excellence in Assessment Administration (May 2018)

Orange County Property Appraisers Office was awarded the IAAO Certificate of Excellence Award for "demonstrating the highest levels of managerial excellence and consistent utilization of practices that exceed the guidelines ... in property assessment administration practices.". 

Out of 16,000 property appraiser offices world wide, only 1% only receive this distinctive honor.

IAAO - Public Information Award (September 2017)

The IAAO (International Association of Assessing Officers) awarded the Orange County Property Appraiser's Office with its 2017 Public Information Program Award for ensuring the public is aware of how our office services taxpayers.

We are proud of the work that we do to ensure that the public knows how our office works for the taxpayers of Orange County.

Orlando Magazine - Best User Friendly Website (August 2011)

"The Orange County property appraiser’s site makes snooping too easy." -- Orlando Magazine - August 2011

ESRI - Special Achievement In GIS Award (July 2010)

Orange County Property Appraiser Bill Donegan has been recognized with a Special Achievement in Geographic Information Systems Award from ESRI. "For most awards, you simply submit an application regarding a specific project and you’re almost a shoe-in – but there is no application process for this award - they selected us!," Donegan states.

"Our goal is to showcase your organization and your important contributions in GIS to our global community. Your organization stood out from more than 100,000 others," said Jack Dangermond, President of Environmental Systems Research Institute (ESRI). ESRI is the world leader in GIS software and mapping.

The award was presented to the Property Appraiser’s office during the 30th Annual ESRI International User Conference. Click here...

ESRI - Distinguished Publication in Map Book (July 2010)

A series of maps produced by the Property Appraiser analyzing Foreclosures and Recent Development was selected for publication in ESRI’s 25th Anniversary Edition Map Book. "I couldn’t be more proud of the work of my staff. Receiving this GIS award and to have our maps published alongside the greatest cartographic maps being produced globally today is a true testament to the skill and professionalism of my staff," says Bill Donegan. 

FACM - Cadastralist of the Year (October 2010)

In recognition of his truly outstanding contributions to the creation of "Recent Development versus Foreclosure Comparison Map" which was published in this year’s ESRI’s (Environmental Systems Research Institute) Map Book Volume 25, Mr. Charles Gonyea, Cadastral Special Projects Mapper, was awarded the 2010 Cadastralist of the Year Award from the Florida Association of Cadastral Mappers.   

FACM - Cadastralist of the Year (October 2009)

Senior Cadastral Mapper, Joe Ward, has been awarded the "2009 Cadastralist of the Year" by the Florida Association of Cadastral Mappers. This award recognizes Mr. Ward's contributions to the creation, testing and implementation of a "Paperless Parcel Split Combo Process" for the Orange County Property Appraiser's office. The Paperless Parcel Split Combo Process has reduced paper consumption in the mapping department by 83% and ink consumption by 58%.

FACM - Outstanding Achievement Award (September 2009)

OCPA awarded 2009 Outstanding Achievement Award by the FACM

IAAO - Public Information Program Award (October 2008)

This award is given to assessment offices that have developed and implemented a fully operational and effective system for the dissemination to taxpayers of information about the assessment process. more...

FACM - Outstanding Achievement Award (April 2005)

Awarded to, OCPA's Cadastral Mappers, Contract Mappers and GIS Team in recognition of their phenomenal team effort bringing the 'Orange County Base Map Reengineering Project' to completion in exactly five years, well under budget, and developing what is believed to be one of the finest, most accurate and comprehensive cadastrals available nationwide. 

Disabled American Veterans - Commander's Club Award (February 2005)

This award has been bestowed in appreciation for your generosity...because you never forgot the price paid for freedom...and for your steadfast loyalty to our American Heroes.     

ESRI - Map Gallery People's Choice Award, 2nd Place (July 2001)

"GIS Diffusion", Innovative uses to create value in the Enterprise. This award was presented to OCPA for its poster presentation in the ESRI conference map gallery. Recognition goes to OCPA's staff in various departments for their hard work and development of the organization's integrated systems. 

ESRI - Software Application Fair, 2nd Place (July 2001)

"This award was presented to OCPA for enterprise mapping and analysis application programming in avenue. Recognition goes to Manish Bhatt, GIS Project Leader, & OCPA staff for their input into making the application (ProMap) a useful tool for our GIS, Appraisal and Customer Services Departments as well as Inter-Agency use.  

ESRI - Special Achievement in GIS (July 2000)

"Each year ESRI recognizes organizations that have been selected for their outstanding work in the GIS field. Chosen from over 100,000 user sites worldwide, this award is quite an honor." The Office was selected for the development of a user-friendly, enterprise GIS in only 8 months. The endeavor included the conversion of over 3.5 million data features to a Spatial Data Engine (SDE) database, development of user-friendly applications for taxpayers and the Office, and implementation of a parcel re-engineering project. The computer applications included a parcel maintenance application, an Internet Map Server, and a user-friendly, enterprise mapping and analysis application called "ProMap"  

ESRI - Best Software Integration, 2nd Place (July 2000)

"Making a Difference with GIS in the Property Appraisal Business." This award was presented to OCPA for its poster depicting the Property Appraiser's integration of its property appraisal system (CAMA) and geographic information system. The poster illustrated how GIS is used as a tool to facilitate property appraisal in Orange County, Florida, through property information analysis and parcel re-engineering. 

FACM - Outstanding Achievement Award (September 1999)

For "Achievement in the work area with long term of service." Mr. Prestridge was chosen for his effectiveness in managing a high volume of deeds and for his contribution during the Office's conversion to an enterprise GIS.

Heart of Florida United Way Award (1999)

"For a successful Heart of Florida United Way Fund-raising Campaign."  

IAAO - Distinguished Assessment Jurisdiction Award (September 1995)

"Presented to the assessment jurisdiction that has instituted a program generally recognized as being a component of a model assessment system and is contributing to the achievement of the goal of equity in property taxation."

Orange County Property Appraiser's Office (OCPA) received this award for the development of an innovative field appraisal system for laptop computers called "Fieldlink." The system enables the field appraisal staff to download property data from the Office's network server to laptops, thereby providing them with critical parcel information in the field for appraisal purposes. The new system increased the efficiency of property appraisal by enabling the appraisers to remain in the field most of the week. Data gathered in the field is entered into the laptops and uploaded to the network once a week before downloading new information for the following week.  

IAAO - Public Information Program Award (September 1995)

"Presented to the assessment agency which has developed and implemented effective systems for the dissemination of information to taxpayers concerning the assessment process." OCPA received the award for creating a wide range of products designed to enhance communication with Orange County taxpayers. The goal was to improving taxpayers': understanding of the property appraisal and taxation process. The products included a video on the Property Appraiser's Office, a variety of brochures, a TRIM (Truth in Millage) notice insert, field appraiser notification cards, and comment sheets. 

Carnegie-Mellon Award

This award was presented to the Property Appraiser's Office for OCPA's migration of its CAMA (Computer Assisted Mass Appraisal System) from a mainframe environment to a network PC computing environment.