Search:   ocpafl.org  |  All Web

Departments At Orange County Property Appraiser

Financial Services

The Financial Services Department is responsible for the Annual Budget Preparation, Payroll, Revenue and Expenditure records, Accounts Payable, Purchasing and Contracts.

Customer Service & Tax Roll Coordination

  • Customer Service
    Customer Service provides information and assistance to the public in person, by telephone, by correspondence, by fax and electronic mail. Homestead and other exemption applications are taken throughout the year in accordance with statutory guidelines. 

    Customer service employees are able to provide answers to a wide range of questions, such as, ownership information, lot dimensions, parcel numbers and building square footages. They also provide guidance to customers accessing information through the web site. Section maps, aerial photos and specialized maps are available for purchase through Customer Service.

    Public information terminals and microfiche readers are conveniently accessible to the public for researching records. Hundreds of taxpayers visit our office each month seeking information -- many more during peak periods throughout the year. Customer Service staff, consisting of 9 employees and one supervisor, handles approximately 2,500 telephone calls and 250 walk-in customers each week.

    Hours of Operation:
    The Customer Service Department is open weekdays from 8:00 AM to 5:00 PM EST., and may be reached by calling (407) 836-5044.

  • Exemptions
    The Exemption Department is responsible for the administration of all exemptions -- homestead, widow, widower, disability, limited income senior exemption. Exemptions staff create and maintain files for wholly and partially exempt properties allowed under law. Staff reviews new applications to confirm eligibility and investigates allegations of improper exemptions. Staff prepares required legal notices concerning exemptions and tax roll.

  • Deeds and Research
    The Deeds and Research division is responsible for updating and maintaining sale and address information on the tax roll records as well as the review of all improved residential sales for the purpose of sale qualification. 

  • Tax Roll Coordination
    The Tax Roll Department is responsible for preparing and certifying taxable value for each taxing authority within Orange County and coordinating with all agency departments and staff with regard to the compilation of the annual assessment roll. This department is also responsible for all printing and mailing activities for the agency, certificates of correction and oversight of the Value Adjustment Board process. Other activities include the review and analysis of values, file audits, processing of millages and rates and compliance with the laws of the State of Florida and regulations of the Department of Revenue. Tax Roll also assembles and maintains documentation on all non-ad valorem assessments included on the annual notice of proposed property taxes (TRIM) and tax bill. 

Administrative Operations

The Administrative Operations Department plans, directs and manages the community outreach and public information aspects of the Orange County Property Appraiser's office. Under the direction of the Property Appraiser, this department serves as a liaison to property owners and community organizations to ensure public awareness of the programs and benefits available in Orange County. This department also plans, directs and manages agency operations such as facility maintenance and coordination of administrative functions for all departments within the office.  

Information Technology

  • CAMA
    The Computer Assisted Mass Appraisal (CAMA) Development Division is responsible for all aspects of integrating Appraisal techniques, computations and government statutes with industry standard technology practices. It maintains and enhances the performance, functionality and integrity of the appraisal system for the Orange County Property Appraiser's Office. Enhancements are constantly being made to maintain our standard of quicker, easier, friendlier service for the public.

  • IT Operations
    The Information Technology Operations Division provides support for the Property Appraiser's office through 2 sections: Network Operations, and the Helpdesk.   Network Operations is accountable for the overall performance, operations, and security of the Property Appraiser's LAN/WAN. This includes all servers, workstations, laptops, peripherals, and networking equipment.

  • Geographic Information System (GIS)
    The Geographic Information (GIS) Division provides application programming and database management support for the Property Appraiser's computer mapping system and Internet site. The group works closely with OCPA's Mapping & Research Division, Appraisal Services Department, and Customer Service Department on parcel maintenance, application support, data analysis, and citizen requests. The Division coordinates with city, county, and other agencies on GIS-related issues, and is responsible for the Office's enterprise desktop GIS application, Internet Map Server, spatial database management programs, and parcel maintenance application. GIS manages the Parcel Re-engineering Project and responds to internal and public requests for digital GIS information. [See http://www.gis.com/whatisgis/index.html for a definition of "GIS"] 

  • Cadastral Mapping
    The Cadastral Mapping division is primarily responsible for parcel maintenance on both the GIS (Geographic Information System) which is the parcel mapping system and the CAMA (Computer Assisted Mass Appraisal) which is the appraisal system. The work includes parcel creation, deletion, splitting and combining.

  • Web Services
    The Web Services Division provides web services, application programming and database management support for the Property Appraiser's Internet and Intranet web sites. The division works closely with the GIS, CAMA and IT Operations divisions, providing service and support to all OCPA Departments, the Citizens of Orange County, and the public in general. The division also coordinates with the City, County, and other agencies regarding web related issues. 

Real Estate Assessment

  • Commercial Assessment Division
    The Commercial division is responsible for valuation of all commercial and timeshare properties in Orange County. Properties are valued utilizing the three primary accepted approaches to value.
    • Cost approach
    • Comparable sales or market approach
    • Income approach.

    The income approach is used extensively to value certain types of commercial properties such as apartments, hotels, offices, warehouses, and retail establishments. To assist in the valuation of income producing properties, an income and expense survey is mailed annually to commercial property owners.

    The Commercial division is also responsible for the valuation of all vacant and improved commercially zoned land. Most land is valued by the comparative sales approach. All relevant factors that may affect land value such as zoning, location, use, size, configuration, concurrency requirements, topography, and hydrology are considered when valuing each property.

    Please Note: Our Field Staff carry OCPA photo identification, will NEVER ask to enter your home, and will NEVER enter locked gates or locked backyards.  

  • Residential Assessment Division
    The Residential division is responsible for valuation of all vacant and improved residential properties in Orange County. Properties are valued utilizing the three primary accepted approaches to value.
    • Cost approach
    • Comparable sales or market approach
    • Income approach.

    The comparable sales approach is used extensively to value residential properties and land. All relevant factors that may affect land value such as zoning, location, use, size, configuration, concurrency requirements, topography, and hydrology are considered when valuing each property.

    Residential Field Data Specialists are responsible for the physical inspection of all properties in Orange County at least once every five years. OCPA's field specialists canvass the county collecting information to be used in determining the market value of over 330,000 real estate parcels. OCPA's field specialists also physically inspect all new construction and previous year sale properties.

    The Residential Analysts and Condominium Appraisers are responsible for analyzing and valuing the various residential regions and neighborhoods within Orange County. In addition, these analyst and appraisers represent OCPA at the Valuation Adjustment Board (VAB) hearings, respond to property owner's inquiries, e-mails, and correspondence from the public.

    Please Note: Our Field Staff carry OCPA photo identification, will NEVER ask to enter your home, and will NEVER enter locked gates or locked backyards.

Tangible Personal Property

  • Personal Property Administrative Support
    The Personal Property Administrative Support staff fulfills a customer service function for the public. In addition to answering inquiries from the public, they provide the field staff with clerical support. They are responsible for researching numerous sources for the discovery of tangible personal property located within Orange County.

  • Personal Property Field Operations
    The Personal Property Field Operations staff conducts site visits in order to determine or verify valuations for tangible personal property ad valorem assessments. They are responsible for discovering and appraising all tangible personal property located within Orange County according to its' just value as of January 1 of each year.